Effective Date: January 3, 2025

Capriella Castle (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect information you provide when interacting with our website, booking tools, forms, messaging, and communications.

Information We Collect

When you contact us, schedule a tour, request pricing, or inquire about events, we may collect:

Name

Email address

Phone number

Event details (date, guest count, type of event)

Communication preferences

Messages or information you voluntarily submit

We may also collect technical information automatically such as IP address and browser data for website functionality and security.

How We Use Your Information

We use your information to:

Respond to inquiries

Schedule tours and planning sessions

Provide pricing and availability

Send requested information about events

Confirm bookings and event details

Improve customer service

Send reminders and service-related communications

SMS & Messaging Communications

By providing your phone number, you consent to receive text messages related to your inquiry, scheduled tour, event planning, or booking.

Message frequency varies. Message and data rates may apply.

You may reply STOP at any time to opt out.
Reply HELP for assistance.

We do not sell, rent, or share phone numbers for marketing by third parties.

Marketing Communications

If you opt in, we may occasionally send updates, promotions, or event inspiration ideas.
You may unsubscribe at any time via email link or by contacting us directly.

Sharing of Information

We do not sell your personal information.

We only share information when necessary to:

Process payments (secure payment processors)

Provide scheduling services

Comply with legal obligations

All service providers are required to maintain confidentiality.

Data Security

We implement reasonable technical and administrative safeguards to protect your information. However, no online system can guarantee absolute security.

Your Rights

You may request to:

Access your data

Correct your information

Delete your information

Opt out of communications

To do so, contact us using the information below.

Contact Information

Capriella Castle
6665 Eagle Creek Lane
Ostrander, Ohio 43061
Phone: 380-222-4175
Email: [email protected]

Policy Updates

We may update this Privacy Policy periodically. Updates will be posted on this page with the revised effective date.